RETURNS & WITHDRAWAL

When you buy a product online as a consumer, you have a statutory right to withdraw from the purchase within 14 days, without giving a reason. This is a legal right, not a special Skin Sisters benefit.

For physical products the 14 days generally start the day after you (or someone you named) receive the product. For an order delivered in several parcels, they start after the last parcel.

The easiest way is our online withdrawal function. You don't need an account and you don't need to explain why.

Withdraw from my purchase →

You enter your order number (or booking reference) and email, check the purchase, and confirm. The date and time are recorded straight away and you see a confirmation you can save.

You can also email [EMAIL ADDRESS], or send the model withdrawal form below. Any clear statement is enough.

(Only complete and return this form if you want to withdraw from the contract.)

After withdrawing, send the product back within 14 days to:

[RETURN ADDRESS]

Return shipping is paid by: [CONFIGURE: CUSTOMER / SKIN SISTERS].

We refund in line with consumer law, within 14 days of receiving your withdrawal. If you withdraw from the complete purchase, this includes the standard outbound shipping cost. If you chose a more expensive delivery method, we don't have to refund the extra.

We may wait to refund until we have received the product back, or until you show that you have sent it, whichever comes first.

Refunds go to your original payment method via Mollie, unless we agree something else with you.

You may handle and inspect a product as you would in a shop, to see what it is, what it's like and how it works. If you use it beyond that, we may deduct the loss in value from the refund.

Opened products are not automatically excluded. Any exception for sealed products that cannot be returned for health or hygiene reasons will only apply once it has been legally verified and clearly stated on the product page before purchase. No such exception currently applies to Beauty Water.

This is separate from withdrawal. If something arrives damaged, is the wrong product, or is defective, email [EMAIL ADDRESS] with your order number and a short description. Photos help us resolve it faster, but your statutory rights don't depend on them.

You are entitled to a product that works as you could reasonably expect. We'll offer a repair, replacement or refund as the law requires.

A pre-order is an order placed before the product is available for normal delivery. You pay 100% at checkout. Beauty Water deliveries are expected from around February 2027 (about three months after 1 November 2026).

Placing a pre-order does not remove your statutory withdrawal right. You can withdraw with the online withdrawal function, before delivery or within 14 days after you receive it.

If the expected delivery period changes significantly, we'll email you proactively.

Appointments are services, not products, so the rules above for returning products don't apply.

Beauty Room appointments require an upfront payment of at least 25% of the treatment price (some treatments, like the intake consultation, are paid in full). The exact amount, and what remains to pay in the studio, is shown before you pay.

Cancelling or rescheduling:

• More than [X] hours before your appointment: [POLICY]
• Between [X]–[X] hours before: [POLICY]
• Less than that, or not showing up: [POLICY]

Withdrawal for online bookings: when you book a treatment online, you generally have 14 days from booking to withdraw. If your appointment falls within those 14 days, we'll only start the treatment if you explicitly ask us to at booking. If you then withdraw before the appointment, you receive a refund; once the treatment has been fully performed, the withdrawal right ends.